Monitoring for sites where nobody is on the premises at all.
Operators who verify thermal, radar and fence alarms at solar parks, substations and other remote sites, escalate theft and sabotage quickly and keep complete logs, inside your licensed monitoring centre.
Remote, unmanned and full of copper. The response is 40 minutes away, so the first minute matters.
Solar parks, wind farms, substations, water-treatment works and telecom masts share a profile: nobody is there, the nearest responder is far away, and the cable and inverters are worth stealing. Operators of these assets are also under growing regulatory pressure (NIS2, critical-infrastructure rules) to show that monitoring is real and documented.
Haven Teams operators handle these sites inside your centre's platform: careful verification of thermal and radar alarms in difficult conditions, immediate audio challenge where fitted, and escalation with precise location data so the responder goes to the right gate. Every action is logged for the asset owner's compliance file.
Copper and inverter theft
Organised crews strip cable in minutes; by the time a patrol arrives, the damage is done.
Long response distances
Rural sites mean responders need accurate information the first time.
Compliance and reporting
NIS2 and insurers want evidence of monitoring, verification and response for every event.
Careful verification and fast, precise escalation.
- Verification of thermal, radar, fence and video-analytics alarms, including in fog, rain and darkness
- Audio challenge through site speakers where installed, following your scripts
- Escalation to mobile response, the asset owner's on-call engineer or the police with gate and zone details
- Scheduled virtual patrols of inverter stations, cable routes and access gates
- Monitoring of access-control events for maintenance crews and contractors
- Complete event logs and monthly reports for the asset owner's compliance and insurance files
Remote-site monitoring punishes shortcuts. We assign dedicated operators who learn each site's layout and nuisance-alarm patterns, and your named team lead reviews alarm statistics with your centre so detector settings improve over time.
- From
- €1,300 per team member per month
- Hours
- Nights, weekends and peaks, or full 24/7 rosters
- Pilot
- 2-week pilot at half the fee
Questions we get asked
Can your operators cope with weather-related nuisance alarms?
Yes. Dedicated operators learn each site's patterns and verify quickly rather than muting zones. We report alarm statistics monthly so your installers can tune thermal and radar sensitivity.
Do you support NIS2 and critical-infrastructure reporting?
Operators log every event, verification and action in your platform. Your centre can export this for the asset owner's NIS2 or insurer reporting; we help define the log format during onboarding.
Can you monitor many small sites for one asset owner?
Yes. Portfolios of solar parks or telecom masts suit a dedicated team working across all sites under one set of procedures, with site-specific instructions in your platform.
What happens if the responder is far away?
Operators give the responder precise zone, gate and direction information, keep tracking the intruders on camera and update the responder en route, so the visit is effective even after a long drive.
Other sectors and tasks
Each page explains how the same desk works for a different kind of organisation.
Night and out-of-hours camera monitoring for malls, retail parks and high-street chains.
Read moreOffices & business parksOut-of-hours monitoring for office buildings, campuses and multi-tenant business parks.
Read moreWarehouses & logistics hubs24/7 monitoring for distribution centres, yards and cold stores with constant vehicle movement.
Read moreConstruction sitesTemporary camera towers and perimeter alarms on building sites, watched by people who know the difference between a fox and a thief.
Read moreCar parks & parking garagesIntercom, barrier and camera monitoring for multi-storey car parks and park-and-ride sites.
Read moreIndustrial sites & portsPerimeter and process-area monitoring for plants, terminals and port estates with strict access rules.
Read moreResidential complexes & VvE buildingsEntrance, garage and common-area monitoring for apartment blocks, owners' associations and student housing.
Read moreNight shifts & overflow for monitoring centresFor alarm receiving centres themselves: fill the night, weekend and holiday roster without agency staff.
Read moreRelated desks: Security Operations Desk · Finance Desk · Tech Support Desk
Staff your remote-site monitoring for two weeks.
One trained operator working real alarms from your solar, utility or telecom sites, with reaction times agreed upfront. Half the monthly fee, credited if you continue.