Open invoices followed up every day, in your name.
A dedicated credit controller who watches your debtor ledger, sends reminders in your tone, resolves disputes with your team and prepares escalations, so your cash arrives sooner.
Invoices are paid at 52 days because nobody has time to ask at 31.
Most late payments in the Netherlands and Belgium are not disputes; they are invoices that nobody chased. Finance teams send the first reminder late, lose track of promises to pay and leave disputes unresolved for weeks. Meanwhile the company finances its customers' working capital.
Haven Teams credit controllers run a disciplined, polite process inside your accounting or credit-management software: monitoring the ledger daily, sending reminders at the agreed intervals in your name and language templates, logging every promise and query, coordinating disputes with your sales or delivery team and preparing files for formal collection when needed.
Reminders sent late or not at all
The first reminder goes out when someone notices, not when the invoice falls due.
Disputes stuck between departments
Queries bounce between finance, sales and operations with nobody owning the resolution.
No visibility of cash timing
Promises to pay are not recorded, so cash forecasts are guesswork.
A consistent process that customers respect.
- Daily monitoring of the debtor ledger and ageing in your software
- Reminder emails and letters at agreed intervals, in your name and templates, in Dutch, French or English
- Logging promises to pay, disputes and contact history on each customer
- Coordinating invoice queries with your sales, delivery or project team until resolved
- Preparing escalation files for your collection agency or legal partner, following your policy
- A weekly cash-collection report and debtor-day trend for management
Written follow-up is done in Dutch, French or English using your templates. Outbound phone calls to Dutch- or French-speaking customers stay with your team at launch; we prepare call lists and notes so those calls are short and effective.
- From
- €1,600 per team member per month
- Hours
- EU business day, 09:00–17:30 CET
- Pilot
- 2-week pilot at half the fee
Questions we get asked
Will customers know an offshore team is chasing them?
Reminders go out in your name, from your email domain and templates, so customers see your company. Many clients tell key customers that a dedicated credit team now handles follow-up; that is your choice.
Do you make phone calls to debtors?
At launch we focus on written follow-up and call preparation. Phone calls in Dutch or French stay with your team, supported by our call lists and notes. English-language calls can be included by arrangement.
Can you work with our collection agency?
Yes. When an invoice reaches the escalation point in your policy, we prepare the complete file with invoice, reminders and contact history and hand it to your agency or legal partner.
How do you measure results?
Days sales outstanding, overdue percentage, promise-to-pay accuracy and dispute resolution time, reported weekly and summarised in the monthly scorecard.
Other sectors and tasks
Each page explains how the same desk works for a different kind of organisation.
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Read moreVAT returns (btw-aangifte)Monthly and quarterly VAT returns, ICP listings and reconciliations prepared for your accountant's sign-off, NL and BE.
Read morePeppol e-invoicingBelgium made B2B e-invoicing mandatory in 2026. Get your sending, receiving and processing running properly.
Read moreYear-end preparationReconciled balance sheets, lead sheets and supporting schedules so your accountant can close faster.
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Get your overdue invoices followed up for two weeks.
One dedicated credit controller on your real ledger, with measures agreed upfront. Half the monthly fee, credited if you continue.